To improve the C2 score, enhance communication with, and the understanding of, local staff. This goal is best achieved by taking coordinated action on several fronts. Is there an opportunity to conduct a more effective communication program – specifically, one that deploys two-way and face-to-face communication? Are the key stakeholders actively involved in the planning and delivery phases of the project – either as team members or as discussion partners?
Do opportunities exist for demonstrating commitment and progress by implementing some “quick wins” in the business? Are there more opportunities to leverage existing communication channels more effectively, for example, making regular presentations at the “weekly supervisor meeting”? If the intended change is going to pose a particular challenge or threaten local staff, have the detailed “whys, whats, and hows” been discussed clearly with them – on several occasions?